Living Proof
General
Categories
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Website & ordering
- Which payment methods do you accept?
- Are there any discounts I can use on my order?
- What if I did not receive my promo code for my email or text signup?
- I forgot to enter my promo code. Can you apply it?
- Am I able to substitute the gift with purchase or samples?
- I keep receiving error messages when I try to check out. What can I do?
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Shipping & delivery
- Which shipping carrier do you use?
- How much does shipping cost?
- Where can you ship?
- When will my order be shipped?
- How can I check my order status?
- Can I cancel or modify my order after it has been placed?
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Returns
- What is your return policy?
- Do you offer exchanges?
- I have a product that is defective. What can I do?
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Auto-replenish & subscriptions
- What is auto-replenish?
- How do I start using auto-replenish?
- What happens after I set up auto-replenish?
- What payment methods can I use for auto-replenish?
- What happens when it's time for my auto-replenish order to be placed?
- Do I get free shipping on my auto-replenish orders?
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Other
- Where can I find your products?
- Where can I find samples of your products?
- I'd love to collaborate, who should I contact?
- Something I want is discontinued. What do you suggest instead?
- I'd love to carry your products in my salon, who should I contact?